Abstract: Demand responsive transit emerges as a new type of public bus that is promoted by an increasing number of cities to cater to some travelers’ pursuit of convenient and comfortable transport experience. In order to scientifically and reasonably assess the demand responsive transit service level and reveal the advantageous and disadvantageous links of demand responsive transit during the operation process, the factors influencing the operation service level were extracted from three dimensions, including the service level of road segments, service level of stations, and service level on the bus. Then, an operation service level index system made up of nine measurement indexes was established. Two evaluation models, that is the demand responsive transit actual operation service level model based on the set pair analysis and the passenger satisfaction model based on the SEM, were proposed; and the conclusions obtained from the two methods were compared and analyzed. The results suggest that the actual operation service level is assessed to be “relatively high”, while the operation service level based on the passenger satisfaction is assessed to be “ordinary”.

Key words: traffic and transportation engineering; operational service level; SEM; demand responsive transit; measurement; index system

摘要： 需求响应式公交是为了迎合部分出行者追求的快捷舒适的出行体验，越来越多的城市相继推出的新型公交之一。为科学合理地评价需求响应式公交运行服务水平，揭示需求响应式公交在运营过程中的优势和薄弱环节，从路段服务水平、站点服务水平及车上服务水平3个维度提取运行服务水平的影响因素，构建包括9个测度指标的运行服务水平指标体系。提出了基于集对分析法的需求响应式公交实际运行服务水平和基于结构方程模型的乘客满意度两个评价模型，并对两种方法得到的结论进行比较分析。结果表明：对于实际运行服务水平，评价等级为“较高”；对于基于乘客满意评价的运行服务水平，评价结果为“一般”。

关键词: 交通运输工程；运行服务水平；结构方程模型；需求响应式公交；测度；指标体系