[1] TONTINI G, SILEN K S, ZANCHETT R. Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)[J]. Asia Pacific Journal of Marketing and Logistics, 2017, 29(5): 1116-1135.
[2] RABINOVICH E, KNEMEYER A M, MAYER C M. Why do internet commerce firms incorporate logistics service providers in their distribu-tion channels — The role of transaction costs and network strength[J]. Journal of Operations Management, 2007, 25(3): 661-681.
[3] RAO S, GOLDSBY T J, CRIFLIS S E, et al. Electronic logistics service quality (e-LSQ): Its impact on the customers purchase satisfaction and retention[J]. Journal of Business Logistics, 2011, 32(2): 167-179.
[4] 张炎亮, 胡琳琳, 李亚东. 基于神经网络集成的第三方物流客户满意度测评[J]. 工业工程, 2013, 16(3): 84-88.
ZHANG Yanliang, HU Linlin, LI Yadong. A Research on customer satisfaction evaluation in 3PL enterprises based on neural networks ensemble[J]. Industrial Engineering Journal, 2013, 16(3): 84-88.
[5] VLACHOS I. Customer loyalty in international third-party logistics ser-vice providers[C]∥Proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress, Marketing at the Confluence between Entertainment and Analytics. Cham, Switzerland: Springer, 2017.
[6] 刘明, 杨路明. 快递物流企业提升客户满意度研究[J]. 技术经济与管理研究, 2015(9): 72-75.
LIU Ming, YANG Luming. Research on improving customers satisfaction to express logistics enterprises[J]. Technoeconomics and Management Research, 2015(9): 72 -75.
[7] 王欣. 基于顾客满意度的快递企业服务质量评价模型[J]. 系统仿真技术, 2019, 15(1): 47-51.
WANG Xin. Service quality evaluation model of express enterprises based on customer satisfaction[J]. System Simulation Technology, 2019, 15(1): 47-51.
[8] 蒋伟伟. 基于CCSI模型的搜索引擎评价研究[J]. 情报科学, 2007,25(11): 1659-1663.
JIANG Weiwei. Research on the evaluation of searching engine based on the CCSI model[J]. Information Science, 2007,25(11): 1659-1663.
[9] GRNROOS C. A service quality model and its marketing implications[J]. European Journal of Marketing, 1984, 18(4): 36-44.
[10] PRIESTER J R. The use of structural equation models in consumer psychology: A methodological dialogue on its contributions, cautions, and concerns[J]. Journal of Consumer Psychology, 2010, 20(2): 205-207.
[11] CAMGOZ-AKDAG H, ZAIM S. Education: A comparative structural equation modeling study[J]. Procedia-Social and Behavioral Sciences, 2012, 47: 874-880.
[12] BOCCIA F, SARNACCHIARO P. Structural equation model for the evaluation of social initiatives on customer behavior[J]. Procedia Economics and Finance, 2014, 17: 211-220.
[13] KLINE R B. Principles and Practice of Structural Equation Modeling[M]. 2nd ed. New York: Guilford Press, 2005.
[14] MARSH H W, HOCEVAR D. Application of confirmatory factor analysis to the study of self-concept: First and higher order factor models and their invariance across groups[J]. Psychological Bulletin, 1985, 97(3): 562-582. |