中文核心期刊
CSCD来源期刊
中国科技核心期刊
RCCSE中国核心学术期刊

重庆交通大学学报(自然科学版) ›› 2018, Vol. 37 ›› Issue (10): 73-79.DOI: 10.3969/j.issn.1674-0696.2018.10.12

• 交通运输工程 • 上一篇    下一篇

基于物元法的网约车服务水平评价研究

任其亮,周礼节   

  1. (重庆交通大学 交通运输学院,重庆 400074)
  • 收稿日期:2017-06-27 修回日期:2017-11-10 出版日期:2018-10-08 发布日期:2018-10-08
  • 作者简介:任其亮(1978—),男,山东莱芜人,教授,博士后,主要从事交通规划、交通安全及智能交通方面的研究。E-mail:cqrql@126.com。 通信作者:周礼节(1992—),男,四川成都人,硕士研究生,主要从事交通规划、交通安全及智能交通方面的研究。E-mail:309698330@qq.com 。
  • 基金资助:
    国家社会科学基金西部项目(16XJY013)

Service Level Evaluation of Online Taxi Booking Based on Matter-Element Method

REN Qiliang, ZHOU Lijie   

  1. (School of Traffic & Transportation, Chongqing Jiaotong University, Chongqing 400074, P. R. China)
  • Received:2017-06-27 Revised:2017-11-10 Online:2018-10-08 Published:2018-10-08

摘要: 服务水平高低是未来网约车公司立足生存、良性竞争、和谐发展的关键。高水准的网约车服务既能够满足居民差异化的出行需求、又能够 起到缓解城市交通拥堵、实现城市可持续发展的作用。为对网约车服务水平进行科学、系统的评价,深入分析网约车服务的特点,以网约车用户 的角度出发,从服务可靠度、服务响应度、服务安全度、服务舒适度以及服务灵活度5个角度构建网约车服务水平评价指标体系,选取模糊物元评 价模型对大城市网约车服务水平进行评价,并以重庆市的网约车服务为例,为我国网约车服务水平的升级提供理论与实践基础。

关键词: 交通运输工程, 网约车, 服务水平, 模糊物元模型, 评价体系

Abstract: The level of service is the key to the survival, healthy competition and harmonious development of future online taxi booking companies. High quality of online taxi booking services can not only meet residents different travel demand, but also play an important role in easing traffic congestion and achieving sustainable urban development. In order to evaluate online taxi booking services scientifically and systematically and analyze the features of online taxi booking services deeply, an evaluation index system of online taxi booking services was established from five perspectives such as service reliability, service responsiveness, service security, service comfortability and service flexibility, which stood from the users point of view. And then the fuzzy matter-element evaluation model was selected to evaluate the service level of online taxi booking in big city. The service of online taxi booking in Chongqing was taken as an example to provide theoretical and practical basis for upgrading the service level of online taxi booking in China.

Key words: traffic and transportation engineering, online taxi booking, service level, fuzzy matter-element model, evaluation system

中图分类号: