Passenger Satisfaction Evaluation of Urban Rail Transit Based on Comprehensive Weight

doi:10.3969/j.issn.1674-0696.2016.02.27

Journal of Chongqing Jiaotong University(Natural Science) ›› 2016, Vol. 35 ›› Issue (2): 131-136.DOI: 10.3969/j.issn.1674-0696.2016.02.27

• Traffic & Transportation Engineering • Previous Articles Next Articles

Passenger Satisfaction Evaluation of Urban Rail Transit Based on Comprehensive Weight

PENG Jinshuan, HE Jianwei, SHAO Yiming, CHEN Jian

(Chongqing KeyLab of Traffic System & Safety in Mountain Cities, Chongqing Jiaotong University,Chongqing 400074, P. R. China) 

Received:2014-10-23 Revised:2014-11-18 Online:2016-04-25 Published:2016-04-25

考虑复合权重的城轨乘客满意度测评

彭金栓，贺建炜，邵毅明，陈坚

（重庆交通大学交通运输工程重点实验室，重庆 400074）

作者简介:彭金栓（1982—），男，安徽太和人，副教授，博士，主要从事交通运输系统安全方面的研究。E-mail:pengjinshuan@163.com。
基金资助:
国家自然科学基金项目（61503049;51278514）；中国博士后科学基金项目（2015M582525）

Abstract

Abstract: To avoid the defect of over-subjective evaluation by tradition method, a new method evaluating passenger satisfaction of urban rail transit was raised based on AHP-entropy weight. An index system for evaluating rail passenger satisfaction was established by considering such items as transport efficiency, convenience, comfort, security, neatness and service level. With the comprehensive weight determined by analytic hierarchy process and entropy weight methods and in combination with the improved fuzzy mathematical method, passenger satisfaction evaluation was conducted subsequently. The working efficiency of the model was then verified by case study of Chongqing rail transit. 

Key words: traffic engineering, urban rail transit, passenger satisfaction, fuzzy evaluation, comprehensive weight

摘要： 针对传统评价方法主观性过强的缺陷，提出一种基于层次-熵权的城市轨道交通乘客满意度评价方法。考虑运输效率、便捷性、舒适性、安全性、整洁性、服务水平等构建了城市轨道交通满意度评价的指标体系。基于层次分析法和熵权法确定综合权重，结合改进的模糊数学方法对乘客满意度进行评价。并以重庆市轨道交通为例，对模型的工作效能进行了实例验证。

关键词: 交通工程, 城轨交通, 乘客满意度, 模糊评价, 复合权重

CLC Number:

U239.3

PENG Jinshuan, HE Jianwei, SHAO Yiming, CHEN Jian. Passenger Satisfaction Evaluation of Urban Rail Transit Based on Comprehensive Weight[J]. Journal of Chongqing Jiaotong University(Natural Science), 2016, 35(2): 131-136.

彭金栓，贺建炜，邵毅明，陈坚. 考虑复合权重的城轨乘客满意度测评[J]. 重庆交通大学学报（自然科学版）, 2016, 35(2): 131-136.

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Passenger Satisfaction Evaluation of Urban Rail Transit Based on Comprehensive Weight

考虑复合权重的城轨乘客满意度测评

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