Abstract: In this paper, we analyse the issues that the level of internet service conflicts with the limited sources of internet service system in most intranet of universities, and we set up a math model about it and find out the solvent of this issues by using the queueing theory, so that the intranet of university can work more efficient than before and the user in the intranet of university can get higher level of service than before too

Key words: opertional research, random service system, queueing theory, frequence of user arriving, service level of service system

摘要： 通过对校园网随机服务系统中，服务质量与系统资源间矛盾的这个问题的分析，应用排队论的原理，建立数 学模型，探讨解决问题的方法，以达到提高校园网使用效率、提高服务质量的目的

关键词: 运筹学, 随机服务系统, 排队论, 用户到达率, 损失率