Fuzzy assessment on customer satisfaction degree for electronic toll collection project

Journal of Chongqing Jiaotong University(Natural Science) ›› 2003, Vol. 22 ›› Issue (4): 85-88.

Previous Articles Next Articles

Fuzzy assessment on customer satisfaction degree for electronic toll collection project

ZHU Tai-ying，JEAN Zhi-cai，YAo Hong-wei

Jilin University,Changchun 130125, China

Received:2003-05-02 Online:2003-12-15 Published:2015-05-18

电子收费系统项目用户满意度的模糊测评

朱泰英，隽志才，姚宏伟

吉林大学交通学院，吉林长春 130025

作者简介:朱泰英（1964—）,男,吉林省吉林市人,博士生,从事交通运输规划与管理方面研究.
基金资助:
国家自然科学基金项目（50178033) 资助

Abstract

Abstract: Up to now the measure of Customer Satisfaction Degree(CSD) for Intelligent Transportation System projects is an unprecedented prob-lern in China.By making a study on Electronic Toll Collection (ETU)projects.this paper presents a fuzzy assessment model of the CSD for ETC projects based on perception quality. Then by making use of the model,the paper measures some CSD values according to the different percentage of vehicles equipped with ETC tage based on simulated problem.The model will offer quantitative support for both national ard local transportation departments to understand the various ETC projects impac which brings to customers.

摘要： 智能运输系统项目用户满意度的测度问题在国内至今尚属一个无人问津的课题.本文以电子收费系统(ETC)项目为研究对象,提出了基于感知质量的ETC项目用户满意度模糊测评模型,并通过基于交通仿真软件模拟设计的评价方案,测算出了在不同El℃装备车辆占有率情况下相应的用户满意度指数.该模型方法为国家和地方政府的交通运输部门深人了解EIC项目可能给用户带来的各方面影响提供定量支持.

关键词: 电子收费系统, 用户满意度, 感知质量, 模糊测评

CLC Number:

U491

ZHU Tai-ying，JEAN Zhi-cai，YAo Hong-wei. Fuzzy assessment on customer satisfaction degree for electronic toll collection project[J]. Journal of Chongqing Jiaotong University(Natural Science), 2003, 22(4): 85-88.

朱泰英，隽志才，姚宏伟. 电子收费系统项目用户满意度的模糊测评[J]. 重庆交通大学学报（自然科学版）, 2003, 22(4): 85-88.

[1]	CHENG Qian1, ZHU Xiaoning2, LU Wansheng3. Travel Mode Choice Behavior Model of Intercity Passengers with Medium and Long Haul — A Case Study of High-Speed Railway and Air Transport [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(07): 39-45.
[2]	LIAN Qicai1, LI Han1, SHI Xiaolin1, YAN Zhangcun2. Autonomous Driving Choice Behavior Based on Panel Data Mixed Logit Model [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(07): 46-52.
[3]	QI Chunhua, WANG Xiaonan, ZHU Shoulin, LI Hangtian. Traffic Engineering Facility Information Threshold Based on Drivers Visual Area of Interest [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(07): 53-60.
[4]	LI Shengchao, WU Yue, BAI Xuemeng, WANG Yue, ZHANG Hai. Violation Alarm of Dangerous Goods Vehicle Based on TOPSIS and Gray Correlation [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(07): 61-66.
[5]	YANG Qingfang1,2,3, WANG Liqiang2, ZHENG Lili1,2,3, MENG Fanyun2. Traffic Emission and Fuel Consumption Model of Roundabout [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(07): 67-73.
[6]	BAI Han, ZHANG Kangyu, WANG Xiuguang, YAN Xiang, FENG Qilong. Traffic Capacity of Urban Intersection under the Conditions of Mixed Release of Traffic Flow [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(06): 12-20.
[7]	WANG Tao1, XIE Sihong1, LI Wenhao1,2, LI Wenyong1. Short-Term Traffic Flow Adaptive Prediction Model Based on FFOS-ELM and PF [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(06): 21-27.
[8]	WANG Yonggang, ZHANG Heng, PENG Zhipeng, ZHOU Wanqi. Analysis of Influencing Factors of Taxi Accidents Based on Structural Equation Model [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(06): 36-42.
[9]	ZHENG Yibin, CAI Hangpeng, LAI Weiwei, LIU Guanyu. Characteristics Analysis of Hubei Expressway Network Based on Complex Network [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(05): 31-37.
[10]	PAN Yiyong, WANG Song. Improved Weighted MOBIL Decision Model for Autonomous Lane Change in Networked Autopilot Environment [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(05): 46-52.
[11]	WU Wenjing, SUN Renchao, ZONG Fang, JIA Hongfei. Subjective Attitude Identification and Impact Analysis of Residents Low-Carbon Commuting Travel [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(05): 53-58.
[12]	LI Jun, DENG Yuxin. Cluster Analysis of Taxi Spatiotemporal Behavior Based on Non-negative Matrix Factorization [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(05): 59-65.
[13]	SHI Tianliang, WANG Wenguang. Information View and Particle Swarm Optimization Algorithm in Urban Traffic Congestion [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(04): 19-25.
[14]	HE Yulong1, 2, LIU Lei1,2, CHI Jiaxin1,2. Risk of Vehicle Lane Change Behavior on Highway [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(04): 26-33.
[15]	WANG Lu1, CHEN Xiaoxin2, LI Huaen1. Critical Speed of Vehicles Running Stably on Expressway in the Weather of Rain and Snow under Strong Wind [J]. Journal of Chongqing Jiaotong University(Natural Science), 2021, 40(04): 34-40.

Fuzzy assessment on customer satisfaction degree for electronic toll collection project

电子收费系统项目用户满意度的模糊测评

PDF

Knowledge

Abstract

Cite this article

share this article

References

Related Articles 15

Recommended Articles

Metrics